Cancellation Policy

CANCELLATION

1.Cancel undelivered orders

If you are going to cancel your order, which has not yet been sent out, please kindly contact us through our contact contact@Turkigo.com For the fastest resolution, please include your order number. Thank you!

2. Cancel the order sent

If you are canceling orders when your package has already been shipped out or on your way to the destination, we are sorry, we are not able to call again at that time.

Warranty

This warranty only covers manufacturing defects and does not cover:

Damage caused by accident

Inappropriate care

Normal wear

Decomposition of colors and materials due to sun exposure

Post Market Modifications

Returns / exchanges for products with water exposure will not be accepted.

RETURN

We only accept returns if the order is not received within 60 days of placing the order.

Being a handmade and personalized product, we do not accept returns if the order is received within the limit established above.

DAMAGED ITEM / LOW QUALITY

For the fastest resolution, please include a photograph that shows the poor quality or damaged area of the item. The images are more optimal on a flat surface, with the label and the error is clearly displayed.

We will use this information to help you with your order and eliminate errors in the future.

Please send a ticket in our Support Center.

Refunds (if applicable)

You may be eligible for a full or partial refund, if the item (s) purchased arrive damaged. Please note that refunds only apply to product costs, we cannot return shipping costs!

refunds late or not (if applicable)

If you have not received a refund, however, first check your bank account again.

Then, contact your credit card company, it may take some time before your return is officially fixed.

Next contact your bank. There is often some time before a return processing is set.

If you have done all this and have not yet received your refund however, contact us at contact@Turkigo.com

Exchanges (if applicable)

We are not required to, but we will carefully consider each client.